El Locanda Boutique Hotel Mamaia is one of Pynbooking's oldest clients, having an active account since 2015. Offering an unforgettable view of Siutghiol Lake and the Mamaia resort, El Locanda promises an intimate atmosphere and an unbeatable quality-price ratio.

 

Even though it is a small accommodation unit (only 9 rooms and apartments), the generous interior spaces and terraces (52 square meters of apartments) create a welcoming atmosphere regardless of the season.

 

Initially, El Locanda Boutique Hotel was open only in summer, but since last year the location has welcomed guests all year round.

 

 

After all, who says that the sea has no charm in winter?

 

Business Challenges
 

 

If the hospitality industry were without challenges, life would be like a continuous vacation.  But it's not like that. The field changes, the employees change, and the guests change.

 

It is no longer enough to be only on Booking, you must be on as many online booking platforms as possible, you can no longer allocate a month to a new employee to learn how to work with a Reception software, you cannot tell a guest who wants to make a reservation by phone that you will confirm availability later.

 

To be able to do all these things, El Locanda has decided to use the Pynbooking platform, a modern PMS that works just as efficiently in an intimate villa as in a hotel with dozens of rooms.
 

 

Since 2015, the simplicity in use and the fair price paid through a monthly subscription has convinced El Locanda's management that Pynbooking is the right long-term choice.

 

"I don't know why we chose Pynbooking, what I know for sure is that it fits perfectly with our way of working. We learned it ourselves, without support, because it is such a simple and intuitive system, and you don't have to click 100 times to make an operation or get to the information you need." Stere Ana-Maria Magdalena, Director El Locanda Hotel Boutique

 

 

 

The Solution

 

El Locanda Boutique Hotel Mamaia uses Pynbooking in a simple but efficient scenario. Accommodation spaces and related services are defined in PMS Cloud Hotel, and through Channel Manager, they are exposed on several booking platforms: Booking.com, Expedia, and Hello Romania.

 

Complementarily, the website received its Booking Engine to attract tourists searching online and those returning to the location.

 

As many guests still rely on phone and email, reservations received through these channels are manually entered directly into the PMS Cloud Hotel, which automatically updates availability on all platforms. Based on real-time data, any Reception employee can confirm the availability of a room and make a reservation, without the risk of overlap.

 

Invoicing (proforma or fiscal) is done from Pynbooking, based on the data taken with the reservation, eliminating the need for a dedicated invoicing application.

 

 

For better organization, the team has at its disposal reports regarding accommodation, meals, and cleaning services.

 

After check-out, the PMS automatically sends guests an invitation for review, and the responses are processed to display the average score.

 

Results

 

With Pynbooking, El Locanda Mamaia easily adapts to changes and operates efficiently. Approximately 70% of reservations come through online platforms, while the remaining 30% are made through the site and by phone or email. The major gain is that all of them arrive in the same PMS that processes them automatically, centralizes them, does the planning, and prevents overbooking.

 

Moreover, anyone who answers a call has real-time availability and can confirm on the spot.

 

"The Channel Manager from Pynbooking is of great help to us. It saves us from manually processing reservations received through Booking.com, as it allocates rooms and updates availability automatically. It does all the work by itself, and it does it well." Stere Ana-Maria Magdalena, Director El Locanda Boutique Hotel

 

Since El Locanda has a small Reception team (only 2 people in the off-season, for example), Pynbooking takes over part of the activity and automatically sends invitations for reviews, so the site is always updated with guests' opinions.

 

 

 

Main benefits of using Pynbooking:

 

• Exposure of services on multiple sales channels and centralization of reservations, with minimal processing by staff for requests received by phone or email.
• Automation of reservation recording operations and updating of prices and availability
• Mobile access to all data and activity reports.

”With Pynbooking, I always have the situation of the entire villa in real time on my phone. I know at any hour of the day or night, what entries and exits I have and what rooms I can sell. It allows me to be prepared and to organize myself." Stere Ana-Maria Magdalena, Director El Locanda Hotel Boutique

• Real-time responses for all types of reservations

 "Many tourists decide at the last minute, and Pynbooking helps me respond promptly, without losing opportunities or making overbooking." Stere Ana-Maria Magdalena, El Locanda Hotel Boutique

• Ability to respond in real-time to reservations received by phone or email.

 "It is a program easy to learn by any new employee. If a traditional PMS requires 2-3 weeks of training, with Pynbooking only 2-3 days are needed." Stere Ana-Maria Magdalena, Director El Locanda Boutique Hotel

• Automatic sending of review invitations and processing of responsesAutomatic sending of review invitations and processing of responses

 

Whether they come for the summer sun or are attracted by the noise of the sea in winter, the regular guests of El Locanda Boutique Hotel seek an intimate atmosphere and a team that is close to them. Pynbooking fits perfectly into this family, offering help and freedom to Reception staff, and confidence to guests. 40% of them return to El Locanda, satisfied with services, atmosphere, and experience.

 

This is ultimately the role of technology, to make work easier so that people can enjoy a conversation or a handshake.

 

”Pynbooking has a competitive price for the help offered in Reception activities. I am very satisfied with the program and have recommended it to other acquaintances in the profession." Stere Ana-Maria Magdalena, Director El Locanda Boutique Hotel