Casa Cranta: Zero Overbooking After Years of Overlaps
Who they are
Casa Cranta is a "petit Chateau" built in 1930, in the Brancovenesc style, with a panoramic view of Tampa Mountain. With 14 rooms and a history of nearly a century, the boutique hotel in Brasov combines interwar elegance with modern hospitality standards. Director Sandu Puscasu manages the day-to-day operations.
The challenge
Before Pynbooking, Casa Cranta used a complicated software installed locally on a single computer. Processing was manual, remote access was nonexistent, and booking overlaps were a recurring problem.
Frequent overbooking wasn't just an operational inconvenience -- it directly affected the guest experience and the hotel's reputation. A "petit Chateau" with aspirations of elegance cannot afford to tell a guest that their room is no longer available.
The solution
The transition to Pynbooking was, in the team's words, a revelation.
When we saw how simple and intuitive Pynbooking is, the entire team was impressed. A system so simple and yet so comprehensive.
The implementation covered the full spectrum of needs:
- PMS -- complete management of all 14 rooms, accessible from any device
- Channel Manager -- automatic synchronization with Booking.com, Expedia, and Travelminit
- Booking Engine -- booking engine on their own website
- GuestApp -- digital communication with guests
- euplatesc.ro integration -- secure online payments
The results
- Zero overbooking -- automatic synchronization between channels completely eliminated overlaps
- Access from anywhere -- unlike the previous software, Pynbooking works on any device with internet
- 3 major distribution channels managed simultaneously (Booking.com, Expedia, Travelminit)
- Rapid team adoption -- the intuitive interface eliminated the need for extensive training
- Loyal client since 2016 -- nearly a decade of continuous use
I've always been satisfied with the support services. They stay with you until any issue is resolved.
What's next
With nearly 10 years of partnership, Casa Cranta is one of Pynbooking's oldest clients. The long-term relationship confirms not only the quality of the product, but also of the support -- the factor that Sandu specifically mentions as a differentiator.
