Reach your guests where they actually are: on WhatsApp.
WhatsApp Business API for hotels. Guest experience automation, automated replies to frequent requests and upselling for spa, restaurants and upgrades — all in one platform.
Request a demoCommunication that works
Guests read WhatsApp. Make sure your messages get through.
Centralized inbox
All guest WhatsApp conversations in one panel — no switching between phones and numbers.
Automated replies
Frequent questions — schedule, parking, check-in — answered automatically, instantly, 24/7.
Booking confirmations
For every new booking, the guest automatically receives confirmation on WhatsApp — not via email they won't see.
Room ready notification
When the room is ready, the guest receives an automatic message — no more asking at reception if they can check in.
Check-in via chat
The guest completes the check-in form directly on WhatsApp, before arrival — reception welcomes them with everything prepared.
Real-time PMS data
Integration with Pynbooking PMS means messages contain real reservation data — not generic messages.
Conversation reports
Message volume, response times, frequent topics — complete visibility on communication quality.
WhatsApp confirmation
No more searching for the confirmation email in spam — you get everything on WhatsApp, the channel you check anyway.
Check-in before arrival
Complete the check-in form from the chat, a few hours before — at arrival you go straight to your room.
Ask without calling
Have a question about parking, breakfast or check-out? Write on WhatsApp and get an instant reply.
Know when your room is ready
If you arrived early, you get an automatic message when the room is ready — no standing at reception asking.
Simple checkout
Receive your invoice on WhatsApp and confirm checkout from the chat — no queue at reception in the morning.
Boost revenue before arrival
Automated WhatsApp messages sent before arrival double upselling revenue. Spa, restaurant and upgrade offers directly on the guest's phone, at the right moment.
- Offer spa treatments, dinners and room upgrades via WhatsApp
- Automatically triggered by PMS events — booking confirmation, arrival, check-in
- 90%+ open rates vs. 20% for email
Automated messages at every stage of the stay
Your PMS automatically triggers WhatsApp messages — from booking confirmation to post-checkout follow-up. Every message at the right time, zero manual effort.
- Configurable triggers: Booking, Arrival, Check-in, Check-out, Post-stay
- Custom fields: guest name, dates, hotel, amount and more
- SMS fallback when the guest doesn't have WhatsApp
Meta-approved WhatsApp Templates
Create templates with custom merge fields and submit them for Meta approval directly from the platform. Broadcast messages to contact campaigns with a single click.
- Pre-built templates: booking, arrival, check-in, check-out
- Merge fields: guest name, arrival date, hotel, amount
- Automatic language selection based on guest preferences
- Broadcast to static or dynamic contact lists
- Utility and marketing template categories available
Check-in is from {{checkin_time}}. Would you like to book a spa session or dinner in advance?
Why it works
Concrete benefits for hotel and guests.
98% open rate
WhatsApp messages have a 98% open rate vs. 20% for email — your information is guaranteed to reach the guest.
Faster check-in
Guests who do digital check-in before arrival spend an average of 3 minutes less at reception — the queue disappears.
Freed-up reception
Every frequent question answered automatically on WhatsApp means one fewer phone call for your team.
Frequently asked questions
Answers to the most common questions about WhatsApp Business integration.
Is a dedicated WhatsApp Business number required?
Yes. The integration works with a WhatsApp Business number — if you don't have one, we'll help you set it up.
What is the 24-hour messaging rule on WhatsApp?
When a guest sends a message, a 24-hour window for free messaging opens. After 24 hours without a message from the guest, you can only send Meta-approved templates. When the guest replies, the window reopens.
Does it integrate with Pynbooking reservations?
Yes. Messages contain real-time reservation data — guest name, room, date, booked services.
How do pre-arrival messages help with upselling?
Pre-arrival automated messages increase ancillary revenue by 150-200%. WhatsApp achieves open rates of over 90%. The ideal time is 1-2 days before arrival — CTR peaks at 48%. Guests see the extra offers when travel excitement is at its highest.
In what languages do automated replies work?
You can configure replies in any language. The system detects the guest's language and responds accordingly.
Your guests prefer WhatsApp. Be there.
Confirmations, check-in, support — automated, on their preferred channel.
Request a demo