Order from your room. No phone, no mistakes.
Your guests order room service directly from their phone, the order goes to the kitchen monitor, and the amount is automatically added to the room account. No calls, no transcriptions, no errors.
Request a demo
Room service at 5-star standard
From order to delivery — digital and tracked.
Orders on KDS
The guest's order goes directly to the kitchen monitor — clear, complete, with time and room number.
Zero transcription errors
No notes, no phone calls, no "I didn't understand what they said". The order is exact.
Delivery tracking
Every order has a monitored delivery time — you know exactly how long it takes and where delays occur.
POS Integration
Native integration with Pynbooking restaurant POS — one system, zero manual syncs.
Menu with photos
Update the menu in real time — add prices, photos, availability without reprinting anything.
Automatic room folio
The room service amount appears automatically on the room account — the guest pays everything at checkout.
Order from bed
Open the app, choose from the menu, send the order — without picking up the room phone.
Menu with real photos
You know exactly what you're getting — current photos, clear prices, visible ingredients and allergens.
Delivery ETA
You get a time estimate after sending the order — you know when to expect a knock at the door.
On the room account
The amount is automatically added to the room account — no separate payment, no need for cash.
Order food directly from the room
Guests see the full menu, add their favorite items and place the order directly from the room. The amount is automatically added to the room account, with an optional tip.
- Digital menu organized by category and price
- Add products and send the order with a single tap
- Payment on the room account or online, with tip option
Why choose digital room service?
Measurable results for hotel and guests.
70% more accurate orders
Eliminating manual transcription reduces order errors to near zero — less returned food, fewer dissatisfied guests.
Higher room service revenue
A visual menu with photos and clear prices increases the average order value compared to a verbally listed menu over the phone.
Reception breathes easy
Every room service order the guest places themselves means one fewer call to reception.
Frequently asked questions
Everything you need to know about digital room service.
Does it work without the guest app installed?
Yes. The guest accesses the menu via a link or QR code — no app to install.
Does it integrate with any POS or only with Pynbooking POS?
The Room Service module is natively integrated with Pynbooking POS. For external POS systems, integration is possible via API.
Can I configure operating hours for room service?
Yes. You can set the time slots when room service is available — the menu won't appear to guests outside those hours.
What happens if a product is out of stock?
You can mark products as unavailable in real time — guests can no longer order that product until you reactivate it.
Does the amount go automatically to the folio or do I need to add it manually?
Automatically. The PMS integration means the amount appears on the room account as soon as the order is sent to the kitchen.
Room service without a phone. Orders without errors.
Guests order themselves. You deliver faster.
Request a demo