Wolkendorf Bio Hotel: cloud PMS for a BIO hotel
Who they are
Wolkendorf Bio Hotel & Spa is located at the foot of Mount Vulcan, near Brasov, and is part of the APX Hotels group. With 45 rooms, BIO-HOTEL certification, a SPA center and conference facilities, the hotel attracts both tourists seeking an eco experience and corporate clients. George Mandaghios, Revenue Manager, coordinates the distribution and revenue strategy.
The challenge
The hotel operated with a simple software that had become insufficient as the property grew. The number of online booking platforms they wanted to connect to exceeded the capacity of the existing system. Additionally, the integration between hotel and restaurant was nonexistent, which meant managing guest charges required manual reconciliation.
The SPA center and conference rooms operated as separate entities from a management perspective, without a unified view of the guest and consumed services. Accounting in Saga required manual data export, with a risk of errors.
We chose Pynbooking because it is a stable cloud platform hosted on Amazon, with a very large number of online booking platforms.
George Mandaghios, Revenue Manager
The solution
Wolkendorf implemented the complete Pynbooking suite: cloud PMS for room management, Channel Manager for connecting to multiple booking platforms, GuestApp for guest communication and Restaurant POS with digital menu.
The Event Management module unified the administration of the SPA center and conference rooms in the same platform as the hotel. Every service consumed by a guest, whether it was a SPA session, a restaurant meal or a conference room, automatically appeared on the room account.
The integration with Saga accounting software eliminated manual export of financial data, reducing errors and time allocated to this process.
The results
All hotel departments now work in a single system. The front desk sees restaurant charges, SPA bookings and conference room events in real time. The Channel Manager opened access to a significantly larger number of booking platforms than the previous system allowed.
The digital menu modernized the guest experience at the restaurant, and the GuestApp created a direct communication channel before, during and after the stay.
Having everything in one place, from rooms to SPA and restaurant, completely changed our perspective on hotel management.
George Mandaghios, Revenue Manager
What's next
The APX Hotels group plans to expand the use of Pynbooking to other properties in the portfolio, leveraging the experience gained at Wolkendorf as an implementation model.
