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This guide will help you understand how to view reports about guests staying at your hotel and manage booking data more efficiently using the Guest Statistics section in your Property Management System (PMS).

1. Navigate to Menu
2. Open the Guest Statistics section.
3. Choose the appropriate report from the menu on the left:

Monthly Statistics Report

The table shows the total number of guests, total number of overnight stays, and total number of occupied rooms for the selected period, broken down by country, as well as a grand total.

1. Select the month for which the report should be displayed.
2. Select the year for which the report should be displayed.
3. For multi-property units, select the property name for which you want to display information.
4. You can check Fara rezervari protocol (Exclude protocol bookings) to remove these from the displayed list.
5. Filter the results.
6. The system will display a table listing the countries of residence of guests staying during the selected period, with the following structure:

• Country
• Guests
• Overnight Stays
• Occupied Rooms

📌 Note: To print the report, click the Print button.

The total number of overnight stays is calculated as overnight/person. For instance, a double-occupancy room will generate two overnight stays for one night.

In-House Guests Report

The system will display a table with the number of adults and children, divided into age groups, for each day in the selected period.

1. Select the period for which the report should be displayed.
2. For multi-property units, select the property name for which you want to display information.
3. The system will display a table with the following structure:

• Date
• Adults
• Children (Total, Children 0-2, Children 2-7, Children 7+, Unknown Age)

📌 Note: To print the report, click the Print button.

Police Report

The system will display a table with guest details for the selected day.

1. Select the day for which the report should be displayed.
2. For multi-property units, select the property name for which you want to display information.
3. The system will display a table with the following structure:

• Arrival
• Departure
• First Name
• Last Name
• ID Document
• Country
• Date of Birth

📌 Note: To download the report in Excel format, click the Download button.

To send the information via email to the police, click the Send Email button, add the email address, and then click Send.

Send the Report Automatically at Night Audit

1. Click the Menu button and select Email and SMS Automations.
2. Click Edit next to the entry Guests staying at [Property Name] on [Date].
3. Enter the police email address in the Police Email Address field.

You can find more information about Email and SMS Automations here.

✅Done! You’ve gone through the information for this section!