Support Center

This guide will help you access and manage all invoices issued in the system. In this section, you find the invoices issued and you have the possibility to filter them according to various criteria, such as document number, customer name, period, payment type or e-Invoice status. Using these filter options, you can quickly view invoices relevant to your needs without having to open each document individually. You will also learn how to use the options available to manage your invoices, including viewing, editing, canceling or reversing them.

1. Navigate to Menu
2. Open the Invoices section
3. In this section, you will find all the invoices issued within the system.

Use additional filters for selective display:

• Doc. No.: Identify an invoice by its unique identification number.
• Client Name: Find an invoice or a set of invoices for a specific guest by using their name as a filter.
• Period: Select a start and end date to view all invoices issued within that time frame.
• Source: Sort invoices based on the origin of the booking.
• Payment Type: Filter invoices by the payment method used.
• Client Type: Organize invoices based on the registered client type - Individual or Business Entity.
• Document Type: Classify documents by their nature - Notes, Advance, Storno, or Fiscal.
• Operator: Sort invoices by the operator who issued them.
• e-Invoice Status: Filter invoices based on their status in SPV; Unsent, Sent with Errors, Registered in e-Invoice, or In Processing.

View Invoices

Invoices are displayed in a list format, in the order they were issued. Without opening the invoice, you can see the following details:

• Doc. No.: The identification number of the invoice.
• Operator: The user who issued the invoice.
• Date: The date the invoice was issued.
• Type: The category of the document. An invoice can be advance, storno, or fiscal. Another document type is a note, issued when a fiscal invoice is not required.
• Booking: The booking ID from which the invoice was generated. Clicking on this number will open the booking, even if it has already been completed.
• Name: The name of the invoice holder.
• Value: The monetary value of the invoice.
• Payment: The method used to pay the invoice.
• Options:
  • The Sheet button allows you to open and view the invoice.
  • The XML button provides the functionality to download the invoice in XML format.
  • The Actions button opens a list of options related to an issued invoice:

View Annex: Displays the annex of the invoice.

Send Email: Sends the invoice to the guest via email by pressing this button.

Edit: This button allows you to modify the buyer's details or add a comment on the invoice.
❗ An invoice can no longer be edited if more than 30 days have passed since its issuance. In this case, the invoice must be canceled and reissued.
Also, a B2B invoice sent to SPV cannot be edited even within the 30-day period; these can only be canceled.

Cancel: Cancels an incorrectly issued invoice.
❗ It is advisable to consult with the accounting department before proceeding with the cancellation of an invoice.

Storno: Cancels an incorrectly issued invoice. The system will generate a similar invoice but with reversed signs.
❗ Advance invoices that have a final invoice issued cannot be canceled before canceling the invoice that closes the advance.

Reprint Receipt: If the fiscal receipt was not generated initially, you have the option to reprint it here.
❗ Reprinting the receipt will issue a new one, so use this function only if you are sure the initial receipt was not issued. Otherwise, you may duplicate the collection on the fiscal register.

✅Done! You’ve gone through the information for this section!