Support Center

This guide provides you with the necessary steps to set up and synchronize the connection between your Booking.com account and Pynbooking, enabling efficient and automated management of rates, availability, and reservations.

Request the connection from Booking.com.

1. Log in to your Booking.com account.
2. Click on Account.
3. Click on Connectivity Provider.
4. Search for the provider Pyn Booking Net Srl.
5. Check the box Connect me automatically to the provider.

Configure the connection with Booking.com in the system

1. Navigate to Menu.
2. Open the Online Partners section.
3. Click Edit next to Booking.com in the partners list.
4. Fill in the field ID hotel as it appears in your Booking.com account.
5. Select the currency in which you want to send the rates.
6. Fill in Unit name with the name of your property.
7. Save the information!
8. Click Update rooms so that Pynbooking can import all room types and active rate plans from your Booking.com account.
   On the left side, you’ll see information from the Booking.com console.
   On the right side, you’ll see information from the Channel Manager. You need to choose what to map.
9. Click Choose room type and select the corresponding room type for all available options.
   After choosing the room type, the system will display the rate plans associated with each room type.
10. Click Choose rate plan and select the corresponding rate plan for all available options.
11. Click Synchronize to send what you have mapped to Booking.com.

Check the connection and ensure the mapping was done correctly.

1. Log in to your Booking.com account, open the Calendar, and ensure that the availability and rates match those sent from the Channel Manager. Compare the two calendars.

Import active reservations.

1. Access the Support Center section in the Pynbooking platform and open a ticket with the subject Import reservations from Booking.com. We will import all active reservations for you.

Set up message preferences

To facilitate communication with guests, add the generic PynBooking address to your message preferences list. Follow these simple steps:

1. Go to the Property section.
2. Select Message Preferences.
3. Click on Security Settings.
4. After re-authentication, add the address noreply@pynbooking.com.
5. Save changes.
   
   
   ✅Done! You’ve gone through the information for this section!
    

Frequently Asked Questions (FAQ)

❓ What can I do if I don’t receive the code to view card details?

Answer:
This situation may occur due to the company's security filters or because emails are being directed to the spam folder.

Solutions:

• Immediate Check:

1. Review the Spam/Junk folder of your email address.
2. If the issue persists, use an alternative email address, such as Yahoo or Gmail.

• Permanent Resolution:

1. Contact your company’s email service provider and request proper configuration to ensure emails from the payment processor are delivered correctly.