Support Center

This guide will help you understand how to manage reception rates, allocation and discounts more efficiently in the form of contracts. These rates will be available for reservations added manually in the system.

1. Navigate to Menu
2. Open the Contracts, Allocations & Discounts section.

Add a Contract

1. Click Add Contract.
2. Fill in the required information:

• Name: Enter the contract name.
• Room Type: Select the room types for which the contract will be available.
• Meal Type Included: Choose the type of meal included in the contract rate.
• Active: Check this option if you want the contract to be active.

After completing all the information, save your changes!

Edit a Contract

1. Click Edit next to the contract to modify its details.
2. Uncheck Active to deactivate the contract.
3. Use the filters (Name, Room Type, Active) to find specific contracts.

Configure a Contract

1. Click the Settings button (gear icon) to configure the contract, as shown in the image below.
2. Fill in the following fields:

• Room Account: Enter the room account value for half-board, full-board, or all-inclusive meal types. More information about the room account can be found here.
• Single Use: Choose either percentage (calculated based on the price per adult/night) or a fixed value, and enter the single-use rate.
• Extra Adult: Choose either percentage (calculated based on the price per adult/night) or a fixed value, and enter the rate for one or two extra adults.

Child Policy

The system allows different rates for the first or second child within an age category, as shown in the image below.

• Red indicates the rate for the first child aged 6–9 years.
• Blue indicates the rate for the second child in the same age group.

Fields to complete:

• Extra Child 2–7: Choose either percentage or fixed value, and enter the rate for one or two children aged 2–7 years.
• Extra Child 7+: Choose either percentage or fixed value, and enter the rate for one or two children over 7 years old.
• Extra Child 2–14: If you’ve entered values for Extra Child 2–7/7+ and fill this field as well, the rates will combine.

📌 Note:The child age categories above are for guidance only. To define your property’s child age groups, go to Menu > Property Settings > Terms & Policies.

After completing all the information, save your changes!

Set Contract Rates

1. Click Contract Rates in the left menu.
2. The system displays all added contracts along with selected meal types, categorized by room types.
3. To add a rate, click an empty box next to the desired contract and fill in:

• Period: Choose the period for the rate.
• Availability: Choose the weekdays when the rate applies. For example, add one rate for Sunday–Thursday and another for Friday–Saturday.
• Price: Enter the nightly rate.

After completing all the information, save your changes!

Manage Contract Rates

• Add rates for all added contracts.
• Use the date picker at the top of the page to view rates starting from a specific day.
• To delete a rate for a specific period, add a rate with a price of 0.

Use Contracts

1. Click Add Reservation.
2. Select the room type.
3. Choose Normal Rate.
4. Choose the desired contract.
5. Select the meal type associated with the contract.

The system will apply the defined contract rate.

📌 Note: Changing a contract’s rates affects all past and future reservations linked to that contract.
To modify rates without affecting existing reservations, create a new contract.

More information about adding reservations can be found here.

Add Discounts

Discounts reduce the accommodation rates in a reservation. This feature can also be used by users without rate modification permissions.

1. Click Contracts, Allocations & Discounts.
2. Select Discount Settings in the left menu.
3. Complete the following:
   • Discount Name: Enter the name of the discount.
   • Discount Value: Enter the discount percentage.
   • Active: Check this option to activate the discount.

After completing all the information, save your changes!

Apply Discounts

1. Add a reservation or open an existing one.
2. In the rate section, select the desired discount from the available options.

📌 Note: Discounts apply only to accommodation rates, not to other products or services in the reservation.

Allocations

Allocations, or charter reservations, are sold in advance to travel agencies, which then resell them.

📌 Note:: This module is available upon request. If you wish to activate it, open a ticket in the Support Center specifying your request, and we will assist you.

Add an Allocation

1. Click Allocations in the left menu.
2. Click Add Allocation and fill in:
   • Allocation Name
   • Source
   • Period
   • Company
   • Expiration Date
   • Contract
   • Currency

After completing all the information, save your changes!

Manage Allocations

• Click Edit (pencil icon) in the Allocated Rooms section to adjust room numbers. Repeat for each room type.
• Use the Delete (trash icon) button to remove allocated availability.
• To adjust availability for a specific day, click the field for that day and enter the desired value.
• To delete availability for a day, click the trash icon for that day.

📌 Note: Rooms added to allocations are deducted from availability and cannot be booked online before the allocation’s expiration date, even if they are the last available rooms.

Add Reservations to an Allocation

1. Click Add Reservations.
2. Select the period and the number of rooms to reserve for each room type.
3. Choose the meal type and click Add Rooms.

The reservations will appear in the table.

✅Done! You’ve gone through the information for this section!