This guide will help you understand how to use the Night Audit or End-of-Day process from the perspective of reservations and finances. This process runs automatically, and no action is required from you. If an essential action was missed (performing a check-in/check-out, etc.), you will need to check and resolve the situation.
- Navigate to Menu
- Go to Night Audit in the Reservations section.
Set the Night Audit Time
- Press the Menu button.
- Go to Property Settings in the General section.
- Select the time for the Night Audit and save.
It is recommended to set the Night Audit time to match the time you generate the Z-report for your cash register. This ensures that the revenue in the system matches that of the cash register. If you accept bookings past midnight, we suggest setting the Night Audit time in the early morning to allow late arrivals without affecting the reservation date.
Manage Reservations
If a Check-In or Check-Out was missed on the previous day, the system will open the Night Audit window to address these reservations.
- Entries: This section includes all reservations from the previous day for which Check-In was not performed.
- Exits: This section includes all reservations from the previous day for which Check-Out was not performed. To check out, these reservations must not have unpaid services.
- Summary: This section presents two types of information: revenue and rooms.
Mark a Reservation as No Show
During the End-of-Day process, you have the option to mark a reservation as a No Show. This means the guest did not check in by the Night Audit time, and the reservation will be canceled. A reservation marked as No Show cannot be reactivated because the system has moved to the next day. You cannot reactivate a reservation with a past arrival date.
❗Before marking a reservation as No Show, verify if the guest paid a deposit. This deposit will be retained as a penalty.
- Access the reservation in the Folio section.
- Press the Add Product button, choose Customizable, and add a product such as No Show Penalty with 0% VAT and a value equal to the retained deposit.
- Use this product to close the invoice with a zero balance. When the reservation is marked as No Show, the system will cancel the automatically posted room rate, and the deposit will be recorded under the No Show Penalty service.
After addressing all reservations displayed in the Night Audit, press the Close Day button to complete the process.
Access Night Audit Reports
All Night Audit reports are saved in the system.
- Press the Menu button.
- Select Night Audit and choose a date to view the report for that day.
- The displayed information will be structured as follows:
- Incomes
- Breakfast
- Statistics
- Reception Events
- Restaurant Events
- Extra deleted services & products
- Minibar Posts
📌 Note: To print the report, press the Print button.
✅Done! You’ve gone through the information for this section!
