Casa Muresan Brasov: modern PMS for a young team
Who they are
Casa Muresan is a business hotel with 46 rooms located in Brasov, reopened in 2020 under the leadership of Andreea Alexandrescu, General Manager. The hotel caters to both business travelers and tourists visiting the Brasov area.
The challenge
Before reopening, the hotel operated with traditional software installed on a local server. The interface was outdated, and the young front desk employees had no motivation to learn to work with it. In a labor market where finding qualified staff is already difficult, unappealing software became an additional obstacle to team retention.
At the front desk we have young people who don't have the time or desire to learn an old software. They want modern, intuitive applications, in the Apple or Google style.
Andreea Alexandrescu, General Manager
The local server also meant vulnerability: any hardware issue could completely block front desk operations. There was no remote access, and data backup depended on manual procedures.
The solution
At the 2020 reopening, Andreea evaluated several options and chose Pynbooking. The first impression played a huge role in the decision.
From the very first interaction I understood it was a simple tool with a modern interface.
Andreea Alexandrescu, General Manager
The hotel implemented Cloud PMS for room management, Channel Manager connected to Booking.com, Expedia, Directbooking and Hello Romania, plus a Booking Engine integrated directly on their website. The restaurant POS centralized guest charges, and the integrated invoicing eliminated the previous manual process.
The results
The young front desk team quickly adopted Pynbooking, the modern interface being exactly what they expected from a work tool. Training time for new employees was considerably reduced compared to the previous software.
Connecting to four booking platforms increased the hotel's online visibility, and the Booking Engine on the website opened a direct sales channel without commissions to intermediaries. Automated invoicing freed up valuable time at the front desk.
Cloud access means Andreea can monitor hotel activity from anywhere, without depending on being physically present at the front desk.
What's next
Casa Muresan continues to optimize the use of distribution channels and is exploring advanced reporting features to better understand guest behavior and increase occupancy rates.
