Fabesca Hotel Sovata: +55% direct bookings on their own website
Who they are
Fabesca Boutique Hotel&Spa is a 4-star hotel in Sovata, with 53 rooms, a villa with 10 rooms, SPA, restaurant and conference hall. Managers Dobrita Ildiko and Cosmin Timocea have over 20 years of combined experience in the hotel industry.
The challenge
Until 2022, Fabesca used a classic application installed on a local server, primarily focused on financial and accounting aspects. The system offered no support for the online environment: updating availability on Booking, Agoda, Google Hotels and TravelMinit was delayed, integration with their own website was impossible, and processing was manual.
We were using a technologically outdated management system that offered no support for the online environment and was more focused on accounting aspects. - Dobrita Ildiko and Cosmin Timocea
The solution
Pynbooking setup took just a few days. They implemented:
- Cloud PMS replacing the local server
- Channel Manager for automatic synchronization with all platforms
- Booking Engine on their own website
- Guest App for guest communication
- Restaurant POS
- Automatic ANAF invoicing
The results
Before: local server, no bookings on own website, delayed updates on OTAs, manual processing of every booking.
After: +55% direct bookings on their own website, inventory and rates automatically synchronized across all platforms, manual processing completely eliminated.
Based on our experience, we turned to a cloud PMS with a high level of automation and online integration, but at a very accessible cost. - Dobrita Ildiko and Cosmin Timocea
The 55% increase in direct bookings means fewer commissions paid to OTAs and a direct relationship with guests. The automation of inventory and rates across all platforms eliminated delays and the risk of overbooking.
What's next
Fabesca continues to increase the share of direct bookings, with the goal of further reducing dependence on OTAs.
