Hotel Lina: up and running in the cloud in just one week
Who they are
Hotel Lina is a 3-star hotel with 27 rooms in Bucharest, focused on the business segment. Dana Pana, Manager, coordinates a team of four employees and handles the hotel's daily operations.
The challenge
The previous PMS software was installed on a single PC and had frequent functionality issues. Bugs appeared constantly, reservations from online platforms were not imported automatically, and invoicing required a separate manual process. The four employees were dissatisfied with the tools they used daily.
The software gave us constant headaches. The frequent errors drove us to look for an alternative.
Dana Pana, Manager
Every reservation received by email had to be manually entered into the system, with the risk of errors and delays. Invoicing meant extra time at every check-out, and the lack of a booking engine on the website meant total dependence on commission-based platforms.
The solution
Dana started looking for alternatives and discovered Pynbooking. The first presentation was enough to make the decision.
Pynbooking was the first cloud PMS presented to us. I was convinced from the demo.
Dana Pana, Manager
The implementation included Cloud PMS, Channel Manager for automatic reservation import, Booking Engine for their own website, GuestApp for guest communication and integrated invoicing. The entire implementation process took a single week, after which the hotel was fully operational on the new platform.
The results
The most visible result was a 70% reduction in front desk operational effort. Reservations now enter the system automatically from all connected channels, invoicing is generated directly from the PMS, and employees have more time to attend to guests instead of processing data.
The team of four who were dissatisfied with the previous software now works with an interface they understand and enjoy using. The Booking Engine on the website created an additional direct sales channel, without commissions to intermediaries.
The one-week implementation time demonstrated that switching to a cloud PMS doesn't have to be a long and complicated process.
What's next
Hotel Lina aims to increase the share of direct bookings through the Booking Engine and use the GuestApp to improve the guest experience throughout their stay.
