Support Center

This guide helps you quickly and correctly set up the connection with TTLock, ensuring that everything works perfectly for managing access to your rooms and common areas of your property. You will learn how to configure your TTLock account, integrate the locks into PynBooking, and manage access codes for guests, all in a simple and efficient way. Follow the steps in this guide to benefit from a complete and functional integration of the TTLock system.

📌 Note: You can use the TTLock API for either selected rooms or properties, or for the entire property or properties.
You can use the TTLock API for both writing access cards and managing access codes.
 

Configure the TTLock Account

1. Access your TTLock account here and log in.
2. Click Create Application and fill in the required information.
   • Application Name: Write “PynBooking.”
   • Application URL: Write “www.pyn.ro.”
   • Redirect URL: Write “www.pyn.ro.”
   • Application Introduction: Write "Property Management System" and click Create.
3. Click Application List and wait for the connection to be approved by TTLock.
4. Next to the connection, it will say Under Review. When it says View, it is approved and active. The activation time may vary. If you feel too much time has passed, contact TTLock for more information.
    

Configuring the Locks in PynBooking

1. Open a ticket in the Support Center section, mentioning that you want to activate the TTLock module.
2. Once the module is activated, it needs to be configured.
3. Click the Menu button, click Yale Smart Settings, and complete the required information.
   • TTLock Username: Enter the username you use to log into the TTLock platform.
   • TTLock Password: Enter the password you use to log into the TTLock platform.
   • Application ID: Access the TTLock platform, click Application List, click View, copy "app_id," and enter it in the PynBooking system.
   • Application Secret: Access the TTLock platform, click Application List, click View, copy "app_secret," and enter it in the PynBooking system.

Once you've completed all the information, save the changes!

The PynBooking system will retrieve all lock information from the TTLock platform.

In the Hotel Room column, you need to select the room number in the system where the respective lock is installed. Do the same for all locks.

For locks installed on doors with common access, you do not need to select the room number, but you must check Shared Access. This way, the guest can open the common access doors with the room access code.
 ❗Make sure the lock signal is as strong as possible to enable the quick and accurate transmission of information within the system.
 

Validity of the Access Code

The room access code is automatically generated by TTLock when the reservation check-in is performed. It is sent to the PynBooking system and forwarded to the Guest App for the guest to view.

The guest can only use this access code at the door of the room they are staying in and at the common doors of the property for which shared access has been set.

📌 Note: The door opening functionality via the button is available only when the GuestApp is accessed from a mobile device.

The validity of the code is from the moment the check-in is performed until the check-out is completed, or until the check-out time set in the system is reached. If the guest wants to enter the room after the check-out time, the code will no longer work to open the door.

📌 Note: In specific cases, the technical team can adjust upon request both the number of digits allocated to the code (4, 5, 6 digits) and the allowed numeric range (e.g., generating codes within ranges such as 1-6, 2-8, etc.).

❗In the case of properties with multiple units, it is important to pay attention when adding rooms with the same name in the system. For example, if you have two rooms named "1" configured, one for a villa and another for a guesthouse, I recommend checking the lock configuration for the room to ensure the lock code is sent correctly for the mapped room.
Tip: You can rename the rooms in the Room Configuration section by adding a suggestive suffix, such as "1Villa" or "1Guesthouse."
 

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