Who they are
Hotel Alpin Lotru is a boutique mountain hotel with 24 rooms and a 50-seat restaurant, strategically positioned just 300 meters from the Transalpina road and 4 kilometers from Transalpina Ski Resort. It's the kind of place where guests come for a weekend getaway and return season after season — over 30% of tourists come back.
Madalina Raduca has been the hotel receptionist since 2019 and is the person who manages all accommodation operations on a daily basis.
The challenge
Before Pynbooking, life at the front desk looked completely different. Reservations were kept in a paper agenda, with a pen. When multiple guests called simultaneously, Madalina couldn't answer all the calls. The result? Lost guests and, worse, overbooking situations that ruined the experience for everyone.
The hotel website was static, with no online booking capability. Essentially, the only option for a potential guest was to call the front desk — and hope someone would pick up the phone.
The solution
Since 2022, Hotel Alpin Lotru has been using Pynbooking. The transition brought everything that was missing: a functional Booking Engine on the website, Channel Manager for channel synchronization, automated check-in process, and most importantly, complete elimination of overbooking.
Madalina no longer misses calls. Guests book online anytime, and she can focus on what truly matters: hospitality.
What I appreciate most is the time saved. Pynbooking is like an invisible colleague who does the job meticulously and correctly.
— Madalina Raduca, Receptionist
The results
- Zero overbooking — embarrassing situations have completely disappeared
- 24/7 online reservations — guests book anytime, without depending on the phone
- Active Channel Manager — all channels automatically synchronized
- Time freed up — the front desk focuses on the guest experience, not administration
In a mountain hotel where seasonality dictates the rhythm, every reservation counts. Process automation transformed how the team works: less stress, more predictability, happier guests who return.
What's next
With a return rate of over 30%, Hotel Alpin Lotru has a solid base of loyal guests. The natural next step is growing direct bookings through the Booking Engine and leveraging marketing features to turn occasional guests into mountain regulars.
