Who they are
Moon Resort started with 2 cabins and grew into a full resort with 3 locations: Moon Comarnic, Moon Busteni and Moon Valley. It's the story of rapid growth that brought with it serious operational challenges. Ricardo Patran, the marketing director, describes the journey from simple to complex.
The challenge
Rapid growth was, paradoxically, also the biggest problem. The management system from Germany they initially worked with performed well at first, but couldn't keep up with the expansion.
We worked with a management system from Germany initially, but when we reached 16 units in Busteni and 5 in Comarnic, the system was overwhelmed.
— Ricardo Patran, marketing director Moon Resort
With 3 different locations and over 21 units, the team spent more and more time on administration and less on development. Their success was threatening their operational efficiency.
The solution
Moon Resort implemented Pynbooking for all 3 locations. A single system that centrally manages bookings, availability and operations for Moon Comarnic, Moon Busteni and Moon Valley.
The results
Before:
- Outdated German system that couldn't handle 21+ units
- Excessive time spent on administration instead of development
- Separate management of each location
After Pynbooking:
- Centralized management for all 3 locations
- Complete automation of operations
- Time freed up for planning and expansion
Before Pynbooking, we didn't have time to focus on the future. Now, we can think about the next steps.
— Ricardo Patran, marketing director Moon Resort
What's next
With current operations automated, the Moon Resort team is focused on expanding the resort and the next locations in their portfolio.
