Who they are
Aparthotel Craiova is an accommodation unit with a distinctive design - rooms furnished with warm wood, fine marble and Moroccan tiles - located in a city with a unique industrial history. Behind the refined atmosphere stands a team that put technology first from day one.
The property chose to work with Win Advisors, one of the largest consulting companies in Central and Eastern Europe. Alexandru Ion, Operations Manager at Win Advisors, is a direct consultant for Aparthotel Craiova.
The challenge
Aparthotel Craiova didn't face the usual challenges of accommodation units. The reason? They had a clear plan from the start: to launch directly with a complete digital system, without going through the phase of paperwork and manual processes.
The goal was simple: the receptionist should not be stuck behind a screen with administrative tasks, but should be available for guests.
It's essential that a receptionist isn't stuck behind a screen doing administrative tasks. They need to look up and make eye contact with guests. - Alexandru Ion
The solution
Pynbooking was implemented from opening day, covering the entire guest journey:
- Direct booking on website with online payment
- Digital check-in via Guest App, with room access code
- Room service and housekeeping ordered through the app
- Quick check-out, without stopping by the front desk
- Channel Manager with automatic synchronization of inventory, rates and availability
- Automatic ANAF invoicing and instant reports
The results
By maintaining a lower price on their own website compared to OTAs, Aparthotel Craiova attracts more direct bookings without additional commissions.
Pynbooking helps us keep prices accessible on our own website, which brings more bookings without additional costs. - Alexandru Ion
Guests complete their entire stay without physical contact at the front desk: they book online, check in from their phone, receive the room code and, at the end, check-out takes just a few seconds. Inventory, rates and tax documents are managed automatically.
The result: a reception team that can do what truly matters - take care of guests, not paperwork.
What's next
Aparthotel Craiova continues to optimize the digital guest experience, with a focus on increasing the share of direct bookings and operational efficiency.
