Who they are
Carpat Inn is a 4-star hotel complex in Azuga, with 8 apartments and 26 double rooms, totaling 100 accommodation spots. The complex includes a modern SPA with pools, sauna and salt room, a conference hall for 70 people and a restaurant.
Romeo Almasan, the manager, has over 30 years of experience in tourism. He had used Pynbooking before and recommended it to the new owners of Carpat Inn.
The challenge
Before Pynbooking, processes were cumbersome. Bookings were confirmed by email, availability was managed manually, and the risk of overbooking was constant. Every new employee meant weeks of training on complicated systems.
I have over 30 years of experience in tourism, I know how hard it was to work before. Bookings were confirmed by email and the entire process was slowed down. After working with Pynbooking, I recommended it to other colleagues as well. - Romeo Almasan
The solution
Carpat Inn implemented the full Pynbooking package:
- Cloud PMS for managing daily operations
- Channel Manager integrated with Booking.com, Expedia and Travelminit
- Booking Engine on their own website
- Guest App for mobile check-in
- Restaurant POS with QR menus
- Automatic ANAF invoicing
The results
The most important result: zero overbooking errors. The Channel Manager automatically synchronizes availability across all platforms, completely eliminating the risk of overlapping bookings.
The second major win is the speed at which new employees become operational.
New employees learn to use the system very quickly, which is a major advantage. - Romeo Almasan
Check-in and check-out are automated, invoicing is generated without manual intervention, and the restaurant runs on POS with QR menus. Operational efficiency has increased across all departments of the complex.
What's next
Carpat Inn continues to use Pynbooking at full capacity, with a focus on increasing direct bookings through the Booking Engine on their own website.
