Who they are
Hotel Carpathia is a 4-star hotel located in Sinaia, with 70 rooms, a SPA center and a restaurant with over 100 seats. It is the kind of property that combines mountain hospitality tradition with modern guest expectations — comfort, quick access to information and the ability to book simply and securely.
Before Pynbooking, the hotel operated under a classic model: reservations came predominantly by phone, and the only online presence was on Booking.com. A model that worked, but one that seriously limited growth potential.
The challenge
The main problem was clear: too few direct bookings and too much dependence on a single online channel. When most reservations come by phone or through a single platform, control over the business is fragile. Commissions to Booking.com eroded margins, and the hotel brand had no online visibility of its own.
The goals were ambitious but concrete: increase sales through the hotel's own website, reduce commissions paid to intermediaries and build a strong digital brand for Hotel Carpathia.
The solution
Pynbooking implemented a complete ecosystem that transformed how Hotel Carpathia operates and sells:
Cloud PMS — The property management system centralized all hotel operations into a single platform accessible from any device. The 12 users — from front desk to management — work in the same system, with differentiated access rights.
Extended Channel Manager — The hotel went from a single channel to a distribution network that includes Booking.com, Expedia, Google Hotel Ads, Directbooking, Hotelbeds, Agoda, Travelminit and travel agencies. All availability and rates sync automatically.
Premium website with Booking Engine — Pynbooking created a presentation website at 4-star hotel level, with an integrated booking engine and online payments. Guests can pay by card or with vacation vouchers, directly on the website.
Restaurant POS — The restaurant with over 100 seats was integrated into the same ecosystem, with a dedicated POS system that communicates with the PMS.
Direct bookings grew from 20% to 60% depending on the season. We didn't need dedicated training — the team learned as they went.
The results
The transformation was visible in the numbers: direct bookings grew from 20% to 60%, depending on the season. This means more than half of the hotel's guests now book without intermediaries, and the commission savings are directly reflected in profitability.
What is remarkable is that this transition happened organically, without dedicated training sessions. The 12-person team adopted the system intuitively, as they used it day by day. From front desk to restaurant, every department operates in the same platform.
We went from a single online booking source to over 9 distribution channels. Our website has become the main sales channel.
Presence on Google Hotel Ads and platforms such as Expedia and Hotelbeds opened the hotel to international markets where it simply didn't exist before. And the integration of vacation voucher payments removed an important barrier for Romanian tourists.
What's next
Hotel Carpathia has proven that a traditional hotel in Sinaia can compete digitally at the highest level. With a solid distribution base, a website that generates the majority of bookings and a PMS that unifies all operations, the hotel is ready to consolidate its market position and continue growing direct bookings.
