Who they are
Sarroglia Hotel is a luxury hotel in the center of Bucharest, with premium rooms, executive suites, rooftop jacuzzi, Italian restaurant, conference hall and fitness room. Director: Maria Trica. A property that emphasizes the guest experience, but was held back by fragmented IT systems behind the scenes.
The challenge
Sarroglia used an international PMS that didn't integrate easily with external booking platforms. Bookings received by phone or email were managed manually. They had a separate channel manager, but synchronization with the PMS was incomplete.
The biggest frustration? New employees had to be trained on multiple different systems, which extended the adaptation period and increased the risk of errors.
We used an international PMS system, but it wasn't easy to integrate with external platforms. Bookings were managed manually.
— Maria Trica, director Sarroglia Hotel
The solution
Sarroglia Hotel switched to Pynbooking as a unified system: PMS, integrated Channel Manager and Booking Engine. Instead of 3 separate systems that didn't communicate well with each other, everything now works on a single platform.
The results
Before:
- International PMS without easy integration with external platforms
- External channel manager with incomplete synchronization
- Bookings managed manually via phone and email
- Difficult training of new employees on multiple systems
After Pynbooking:
- One single system instead of 3 separate ones
- Automatic and complete synchronization across all channels
- All bookings centralized, regardless of source
- Fast training of new employees on a single platform
Now everything is in one place. We no longer waste time on manual synchronization between systems, and new employees learn just one system.
— Maria Trica, director Sarroglia Hotel
What's next
With simplified operations, the Sarroglia Hotel team can focus on what matters: the guest experience in a premium location in the center of Bucharest.
