Who they are
Stein Collection is a hotel in Timisoara, founded in 2021, with the Prime restaurant and a second restaurant opened in the city center in 2024. Vasile Birzava is the manager. He started during the pandemic, with a small but well-organized team.
The challenge
Before Pynbooking, Stein Collection worked with various systems that didn't meet the required standards. Bookings, availability and rates were managed manually. Guest communication was manual. Invoicing consumed a lot of time.
We worked with various systems, but none of them met our requirements. We needed something simple, efficient that would help us save both time and money. - Vasile Birzava
The solution
The Pynbooking implementation was fast and covered all needs:
- Channel Manager - eliminates overbooking through automatic synchronization
- Booking Engine on website - increases direct bookings
- Guest App - automatic guest communication
- Automatic invoicing with ANAF and e-Invoice integration
- Restaurant POS for both restaurants
- Real-time reporting
The results
Before: multiple unintegrated systems, manual processes for bookings and rates, manual guest communication, time-consuming invoicing.
After: a single platform for the hotel and two restaurants, overbooking eliminated, automatic ANAF invoicing, new staff operational in a few days.
When we started working with Pynbooking, we immediately realized it was exactly what we needed. The system is extremely intuitive and easy to use, even for new staff. In a few days, our employees learned how to use it without any issues. - Vasile Birzava
The fact that both restaurants - Prime and the city center location - run on the same POS system means consolidated reporting and complete control from one place.
What's next
Stein Collection continues to grow, with the second restaurant opened in 2024, all operations being managed uniformly through Pynbooking.
