Who they are
Zaga Zaga is a unique tourism complex in the Siret Delta, spanning 82 hectares: bungalows, yurts, treehouses, over 350 accommodation spots. The complex has 4 restaurants, 90 employees in the restaurant area, 40 in maintenance and 10 at the front desk. By any measure, it is a large-scale operation.
The challenge
Until 2019, Zaga Zaga used a traditional IT system that combined local applications with cloud. Synchronization was faulty, data was lost, employees processed everything manually, documents were on paper, and guests waited a long time at check-in and check-out.
We were using a traditional IT system that limited our growth. The components were not natively integrated and we lost data during synchronization. - Laurentiu Tirca
With 350+ accommodation spots and hundreds of employees, every minute lost on manual processes multiplied enormously.
The solution
In 2019, Zaga Zaga switched entirely to Pynbooking: Cloud PMS, Channel Manager, Booking Engine, Guest App and Restaurant POS. The infrastructure includes 10 reception terminals, 14 fixed POS units, 25 mobile phones for restaurant staff and 15 fiscal printers. The platform has 50 active users.
The results
Before: fragmented system, data loss, 15 receptionists, paper-based processes, long waiting times.
After: 95% online bookings, reception team reduced from 15 to 4 people, 98% of guests use Guest App, 80% leave reviews at check-out.
GuestApp is Pynbooking's strongest feature and approximately 98% of guests use this application. - Laurentiu Tirca
The reduction from 15 to 4 receptionists doesn't mean layoffs - it means people were reassigned to activities that bring real value to guests, instead of processing paperwork.
Laurentiu Tirca also highlights the ease of implementation:
I was surprised by the platform's simplicity and easy configuration. If you can handle Facebook and Instagram, you can handle Pynbooking. - Laurentiu Tirca
What's next
Zaga Zaga continues to grow, and Pynbooking supports this growth without requiring an expansion of the reception team.
